Snackable CX
Mindful
Categorias: Tecnología
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Episodios anteriores
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32 - One Last Bite: Season 1 Wrap-upThu, 25 May 2023
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31 - Is Knowing Your Customers as Easy as V-O-C?Thu, 4 May 2023
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30 - Which Came First: Connected Experiences, or Connected Teams?Fri, 14 Apr 2023
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29 - That Free Callback Solution Costs More Than You ThinkFri, 24 Mar 2023
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28 - Does Your CX Help or Hinder Revenue?Fri, 10 Mar 2023
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27 - 2023 Contact Center Trends (A Big Bite)Fri, 3 Mar 2023
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26 - Get a Handle on Your Average Handle TimeThu, 2 Feb 2023
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25 - The Perfect Callback Recipe to Spice Up Your MetricsFri, 27 Jan 2023
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24 - Must-Haves of Customer CallbackThu, 19 Jan 2023
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23 - Why Customers Call Customer Service Before PurchasingThu, 5 Jan 2023
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22 - So You Wanna Make Real Change in the Contact Center?Thu, 15 Dec 2022
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21 - Best Practices from 6 Contact Center ExpertsThu, 8 Dec 2022
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20 - Your Customer Follow-ups Ignore Growth OpportunitiesThu, 1 Dec 2022
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19 - Does the World Revolve Around Your Customers?Thu, 10 Nov 2022
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18 - How to Make Seamless Experiences Seem More ImportantThu, 3 Nov 2022
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17 - What Is This Whole “Total Experience” Thing?Thu, 20 Oct 2022
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16 - Harness That "Wow" Feeling For CustomersThu, 13 Oct 2022
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15 - 5 Most Common Call Center Service FrustrationsThu, 6 Oct 2022
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14 - Hot Takes on Forward-Thinking CXThu, 29 Sep 2022
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13 - How to Improve NPS with Your Contact CenterThu, 22 Sep 2022
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12 - 5 Non-AI Takes on Contact Center EfficiencyThu, 15 Sep 2022
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11 - Mission Possible: 5 Tools To Keep Your Contact Center From Self-destructingThu, 8 Sep 2022
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10 - Is a Virtual Queue Worth it?Thu, 1 Sep 2022
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9 - Finally Fix Your FCRThu, 25 Aug 2022
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8 - Is It Really Service if They’re Waiting On Hold?Thu, 18 Aug 2022
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7 - Reducing Repeat Callers, Repeat Callers, Repeat CallersThu, 11 Aug 2022
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6 - Everyone and Their Dad Expects a Connected ExperienceThu, 4 Aug 2022
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5 - Can We Extinguish Call Center Burnout?Fri, 15 Jul 2022
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4 - Staying Trendy: 4 CX Trends To Stay Ahead OfFri, 15 Jul 2022
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3 - The (Scary) Science Behind Long Hold TimesThu, 14 Jul 2022
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2 - CX Transformation in the Contact Center? Believe it.Thu, 14 Jul 2022
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1 - A Quick Bite Into Snackable CXWed, 13 Jul 2022
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